Support

Last updated: October 25, 2026

Write to hello@seeli.app. Tell us what you see, and whether it's on your Mac, your iPhone or your glasses.

Getting set up

Install SeeLI for Mac, plug in your glasses, then put them on and tap. The steps are on the home page under Setup. SeeLI needs a Mac with Apple silicon and macOS 15 or later; the rest is under What you need.

If something isn't working

Your iPhone or glasses say they're reconnecting. SeeLI for Mac has to be running: look for the eyeglasses icon in the menu bar at the top of your Mac's screen. At home, your Mac and your iPhone or glasses need to be on the same Wi‑Fi.
Your glasses don't connect. The glasses reach your Mac over your home Wi‑Fi. Open SeeLI on the glasses. If that doesn't help, plug them into your Mac and choose Set up my glasses… in SeeLI's menu again.
Your iPhone can't reach your Mac away from home. That needs away-from-home access turned on for your Mac with a license, and your Mac has to be on and running SeeLI.

Your license key

Lost it? In SeeLI for Mac, open License… in SeeLI's menu, choose Lost your key? and enter the email you bought with. We send it again.
New Mac? A license covers up to 2 Macs. Enter your key on the new Mac; if both places are taken, SeeLI asks which Mac to move it from. To free a place first, choose Move to another Mac… in the License window.

Refunds

A full refund within 14 days of your purchase. How to ask is on the Refund Policy.

Contact

Bad Labs LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA · hello@seeli.app